Shipping policy
Thank you for shopping with NOMINOOK. Here's everything you need to know about how we process, dispatch, and deliver your order.
Order Processing
We aim to fulfil and dispatch every order within 3 business days of it being placed. Business days run Monday to Friday and exclude public holidays. If you place an order over the weekend or on a public holiday, processing begins the following business day.
During sale periods, new product launches, or peak seasons, processing may take a little longer than usual. If your order is affected by a significant delay, we'll notify you by email.
Delivery Timeframes
Once dispatched, standard delivery takes 3 to 5 business days, whether you're ordering within Australia or from overseas. Customers in metro areas generally see their parcels arrive sooner, while regional and remote addresses may fall toward the longer end of that window.
These timeframes are estimates provided by our courier partners and aren't guaranteed. After your parcel leaves our warehouse, delivery is handled entirely by third-party couriers, so factors outside our control (weather disruptions, courier backlogs, public holidays) can sometimes cause delays.
Ordering from within Australia?
- Spend $75.00 or more and enjoy free shipping, delivered in 3–5 business days.
- Orders under $75.00 have a flat shipping fee of $6.90 within Australia.
International Shipping
- International shipping is a flat rate of $20.00.
- Delivery typically takes 3–5 business days.
You'll see the exact shipping cost confirmed at checkout, and we run free shipping promotions from time to time, so it's worth checking what's on offer before you complete your order.
Order Tracking
As soon as your order ships, you'll receive a confirmation email containing your tracking number and a link to follow its journey. Tracking details can take up to 24 hours to update with the courier after dispatch, so allow a little time before checking.
If you haven't received a tracking email within 3 business days of placing your order, please check your junk or spam folder first. If it's still nowhere to be found, reach out to us at hello@nomnook.com and we'll chase it up for you.
Incorrect Delivery Details
Entering accurate delivery details at checkout is your responsibility. If a parcel is returned to us because of an incorrect or incomplete address, or because it wasn't collected from a courier pickup point in time, a re-delivery fee may apply.
Spotted a mistake in your delivery details after placing your order? Email hello@nomnook.com as soon as you can. We'll do everything possible to correct it before dispatch, but once your parcel is in the courier's hands, we're no longer able to change the delivery address.
Lost or Delayed Parcels
If your order hasn't turned up within the expected delivery window, here's what to do:
- Check your tracking link for the most recent courier update.
- Ask neighbours and check any safe drop-off spots around your property.
- Contact the courier directly with your tracking number.
- Still no luck? Email hello@nomnook.com with your order number and we'll look into it.
We only classify a parcel as lost once the courier has finished their investigation and confirmed it can't be located. From there, we'll arrange a replacement or issue a refund, at our discretion.
Damaged Parcels
If your order arrives damaged, photograph the packaging and product before opening it, if possible, then get in touch at hello@nomnook.com within 7 days of delivery. Damaged deliveries are handled according to our Return & Refund Policy.
Multiple Shipments
For larger orders, or orders that combine products from different fulfilment locations, your items may arrive in separate parcels on different days. Each parcel comes with its own individual tracking number.
Contact Us
Got a question about shipping or delivery? Get in touch:
Email: hello@nomnook.com
Phone: +61 7 3103 2034
Address: 3/16 Landy Street, Northgate Queensland 4013 , Australia
We aim to respond to all enquiries within 2 business days.
